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COMMUNICATIONS / DISPATCH St. Matthews Police Department Communications/Dispatch Center The St. Matthews Police Department Communications Center is often thought of as the “backbone of the police department”. The Dispatch Center is a skilled emergency service that receives emergency 911 and non-emergency requests for police assistance. The dispatcher normally is the first contact for any police related matter. The dispatcher will determine the nature and urgency of the call, initiate police and other emergency personnel if needed to the location. The dispatcher will then maintain close contact with the units to monitor and give necessary support. Four full-time and three part-time employees maintain the St. Matthews Police Department Dispatch center. It is a fully operational 24-hour facility. The Department of Criminal Justice requires that dispatchers complete a minimum of 168 hours of training. This training includes basic telecommunications, CJIS, crisis negotiations, family violence, emergency medical dispatch, incident command system/homeland security and client awareness. Each year the dispatcher must complete additional training in order to maintain certification. Note: For all emergency situations, call 911. However, if it is a non-emergency situation, call 893-9000.
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